Our technical service team is at your disposal for maintenance, repair, calibration of laboratory instruments and ordering original spare parts. We are also available worldwide for warranty extensions and all other questions. The problem-free handling of service cases is a matter of course for us.
Would you like to send your instrument for testing or maintenance to us?
Please complete the applicable service form with all relevant Information:

Service Form for Milling, Sizing, Dividing or spare parts

Or contact our technicians for instruments for:

Sample Preparation
Tobias Schmell

Particle Sizing
Jerome Kempken

If required a technician in your region can be found here:

TECHNICAL SERVICE WORLDWIDE

With the help of the remote maintenance software "Teamviewer" (chargeable) our service technician can connect directly to your PC and control it.

This is how it works:
1. Contact our service via e-mail: service@fritsch.de (Ref: Teamviewer Support A-22 / A-28) and make an appointment for remote maintenance.
2. You will receive a separate ticket link before each appointment.
3. Use this link to start the remote maintenance and our technician will connect to your PC with your permission

NOTE: Remote maintenance requires renewed consent before our employee can access your computer.
System requirements:
- Windows (from version 98)
- Computer with internet connection

In order to perfectly ensure the longevity of your instruments, we offer maintenance contracts which are completely adapted to your needs. Our technical service team will gladly maintain, calibrate and certify your instruments. Our maintenance contracts include besides the general tests also certifications. Please contact:

Stefan Fröhlich
Phone: +49 67 84 70 150
Stefan Fröhlich

FRITSCH was an early adopter of quality assurance and received the DIN EN ISO 9001 certification in 1994 as one of the first laboratory instrument manufacturers to do so.  All FRITSCH instruments bear the CE mark. FRITSCH laboratory instruments therefore offer an optimal solution for further improving the effectiveness of the QM systems of a company.

Download certificates here